23bd9 Privacy Policy
Your personal information is completely safe with us. Here you will find a detailed explanation of how 23bd9 collects, uses, and protects your information.
This Privacy Policy ("Policy") applies to users of the 23bd9 platform. When you use our website 23bd9.cam, register, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this document carefully.
1 Scope and Purpose of Data Collection
23bd9 collects certain information from users in order to run its services properly. This information is used only for its intended purposes and is never sold to third parties.
Types of information we collect
- Full name, date of birth, and national ID details (for account verification)
- Email address and contact information
- Residential address (required for KYC completion)
- Transaction history and financial information (bKash, Nagad, Rocket, bank transfer)
- IP address, device type, and browser information
- Gaming history and activity logs on the platform
- User experience data collected from cookies and web beacons
Purpose of data collection
- Account creation, management, and verification
- Processing deposits and withdrawals
- Fraud prevention and security assurance
- Providing 24/7 customer support
- Meeting legal obligations
- Improving platform services
2 Data Storage and Security
23bd9 takes industry-standard technical and organisational measures to protect your information. All data transfers are carried out using SSL encryption technology, which protects your sensitive information from unauthorised access.
Your data is kept with the highest level of protection on our server systems through firewalls, encryption, and regular security audits. Only authorised staff have access to your personal information, and they are bound by strict confidentiality agreements.
- 256-bit SSL encryption technology in use
- Data stored in secure data centres
- Regular security assessments and testing
- Two-factor verification process (where applicable)
- Strict data protection policy for staff
The data retention period depends on legal requirements and business purposes. Even after an account is closed, some information may be kept for a defined period for regulatory reasons.
3 Data Sharing and Disclosure
23bd9 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:
Cases where limited data sharing may occur
- Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions
- Legal obligations: Information may be provided upon a court order or a lawful request from a law enforcement agency
- Security investigations: Information may be disclosed in investigations into fraud, money laundering, or other unlawful activities
- Service providers: Information is shared with trusted partners for technical support and infrastructure management under confidentiality agreements
In all these cases, only the minimum necessary information is provided, and the relevant parties are required to comply with our privacy standards.
4 Cookie Policy and Tracking Technologies
The 23bd9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.
Types of cookies we use
- Essential cookies: Required for login sessions and security — the site cannot function properly without them
- Functional cookies: Help remember your preferences and settings
- Analytics cookies: Help review site usage and improve services
- Security cookies: Used to detect fraudulent activity
You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the site.
5 User Rights and Controls
23bd9 believes you have full rights over your own information. You may exercise the following rights:
- Access: The right to know what information we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your information in certain circumstances
- Objection to processing: The right to object to your information being processed for certain specific purposes
- Restriction: The right to request that processing of your information be limited in certain circumstances
- Portability: The right to receive your information in a structured format
To exercise these rights, contact our support team. We will verify your request and act as quickly as possible. In some cases, legal obligations may mean that not all requests can be fulfilled.
6 Minors and Age Verification
23bd9 strictly prohibits anyone under the age of 21 from using the platform. We carry out an age verification process at registration, and national ID or other valid document details are collected for this purpose.
If we find that someone has created an account using false age information, that account will be closed immediately and all information will be permanently deleted. This platform is for users aged 21 and above only.
7 Third-Party Services and Links
The 23bd9 platform may include third-party services such as game software providers like Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. These providers have their own privacy policies, which apply to their services.
Payment service providers such as bKash, Nagad, and Rocket follow their own privacy policies. We advise you to read their policies before using these services. 23bd9 is not responsible for the data protection practices of third parties.
8 International Data Transfers
As 23bd9 is an international service, your information may be processed or stored outside Bangladesh. In such cases, we ensure that the data protection standards are consistent with our privacy policy.
Wherever your information is processed, the protections described in this privacy policy will always apply.
9 Policy Changes and Updates
23bd9 may update this privacy policy from time to time. If any significant changes are made, we will publish a notice on the website and notify registered users by email.
Continuing to use the platform after changes are made will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly. The "Last Updated" date will always be shown at the top of this policy.
10 Data Breach Notification
If a data security breach occurs that may affect your personal information, 23bd9 will notify you as quickly as possible. The notification will describe the nature of the breach, the type of information affected, and the steps we are taking.
We maintain both technical and administrative safeguards to prevent such situations and regularly review and improve them.
Have a question about privacy?
For any questions about this policy or to exercise your rights regarding your information, contact our support team. We are available to help you 24/7.