For ages 21 and above

Responsible Gaming at 23bd9 — Your safety is our priority

Gaming is for enjoyment — not addiction. 23bd9 is committed to giving you a safe, healthy, and enjoyable experience.

Our Commitment

Why is responsible gaming important?

Online gaming is an entertainment activity. However, in some cases it can turn into a problem — especially when someone cannot recognise their own limits or continues gambling under financial pressure. At 23bd9 we believe that creating a responsible gaming environment is not just our duty, it is our core principle.

We want you to know — responsible gaming does not only mean following rules; it means staying aware of yourself, keeping control over your time and money, and asking for help when needed. 23bd9 is ready to support you at every one of those steps.

Remember: gaming should be a source of enjoyment — not an alternative to income, and not a solution to financial problems. Whenever you feel that gaming is getting out of control, use our tools or contact our support team.

Important Warning

Gambling can be addictive. If you or someone you know is experiencing signs of problem gaming, please contact our 24/7 live chat support immediately. Seeking help is an act of courage.

21+

For persons aged 21 and above only. Minors must refrain from gaming entirely.

Our Tools

Key features of responsible gaming

Deposit Limit

You decide the maximum amount you will deposit each day, each week, or each month. Once a limit is set, changing it takes 24 hours — so that a spontaneous decision does not lead to overspending. The minimum deposit amount is ৳300.

Time Control and Time-Out

If you feel you have been playing for too long, use the time-out feature. Take a temporary break of 24 hours up to 30 days. During this time no gaming activity will be possible on your account. Taking a break is not a weakness — it is a healthy habit.

Self-Exclusion

If you need a long-term break from gaming, choose self-exclusion. This option lets you deactivate your account for 6 months or permanently. During self-exclusion, no promotional emails or bonus offers will be sent to you.

Gaming History Review

All transactions and gaming history are visible in your account. See clearly how long you played and how much you deposited and withdrew. Understanding your own patterns is the first step toward responsible gaming.

24/7 Support

Our Bengali-speaking live chat support team is always ready for any concerns about gaming. Get help any time — day or night — without judgment, only support. You can also reach us by email: [email protected]

Minor Protection

23bd9 strictly enforces a 21+ age requirement. Age is verified at the time of registration. A request to parents and guardians: keep your device and account details out of reach of children and teenagers. Contact us if you notice any suspicious activity.

21+ Age Restriction
24/7 Live Chat Support
৳300 Minimum Deposit
SSL Secure Encryption
Ask Yourself

Signs of problem gaming

If any one of the signs below applies to you, it may be an indication of a problem. Evaluate yourself honestly.

Remember — recognising these signs means you have already become aware. Take action now and seek our support.

  • You are playing repeatedly and placing larger bets in an attempt to recover money you have lost.
  • You are hiding your gaming habits from family or friends.
  • You feel restless or distressed when you try to stop gaming.
  • You are gaming with money meant for essential expenses or with borrowed funds.
  • You are playing for extended periods while neglecting work, studies, or family responsibilities.
  • You repeatedly fail to stay away from gaming.
  • You are turning to gaming to relieve stress, loneliness, or anxiety.
Healthy Habits

Practical tips for responsible gaming

  • Set a budget: Before each session, decide on a fixed amount for yourself and do not exceed that limit.
  • Set a time limit: Do not play for long stretches at a time. Take regular breaks and set an alarm on your phone or watch.
  • Treat it as entertainment: Do not think of gaming as a way to earn money — it is money spent for entertainment.
  • Do not make decisions based on emotion: Stay away from gaming when you are angry, sad, or under stress.
  • Accept losses: Do not place larger bets trying to recover lost money — it only makes the situation worse.
  • Let your family know: Keep a family member or trusted friend informed about your gaming habits.
  • Find other entertainment: Sports, reading, or spending time with family — enjoy life beyond gaming.
  • Do not hesitate to ask for help: If you feel there is a problem, contact our live chat right away.
Step-by-step guide

How to use the protection tools

1

Log in to your account

Access your account from the 23bd9 login page. Your information stays protected through a secure SSL connection.

2

Go to Account Settings

Find the "Responsible Gaming" section from the profile menu. All protection options are available there.

3

Set your limits

Choose a deposit limit, session time limit, or time-out duration. Changes take 24 hours to come into effect.

4

Get support

To self-exclude or permanently close your account, contact our 24/7 live chat or reach us at [email protected].

Age Restriction

21+ age requirement — strictly enforced

23bd9 is for persons aged 21 and above only. This is not merely a policy — it is our commitment to protecting the younger generation.

We verify age at the time of registration. If evidence is found that a minor has used an account, that account will be closed immediately and all deposited funds will be returned.

Our request to parents and guardians: enable parental controls on your devices and have open conversations with your children about the risks of online gaming.

Age Verification Process

  • Providing a date of birth at registration is mandatory.
  • A national identity card or passport may be required for verification if needed.
  • Withdrawals may be restricted until verification is complete.
  • Providing false information may result in account cancellation.
  • Report any suspicious accounts to our support team.
Frequently Asked Questions

Questions and answers about responsible gaming

After logging into your account, go to Profile Settings and select the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period. Contact us via live chat if you need assistance.

Once your self-exclusion period ends, you can play again — however, if you choose permanent self-exclusion, it cannot be reversed. After a temporary exclusion period ends, you must consciously reactivate your account — it does not reactivate automatically. We have put this protective measure in place for your own wellbeing.

Start by speaking to them with empathy and help them acknowledge the issue. You can contact our support team at [email protected] or reach out via live chat. We will help take the necessary steps. It is also possible to initiate a self-exclusion process on behalf of a third party.

A time-out is a short break — from 24 hours up to 30 days. During this time you cannot play games but can still view your account. Self-exclusion is a long-term or permanent measure — from 6 months to lifetime. Under self-exclusion, the account is completely inactive and no marketing messages are sent.

No. 23bd9 strictly enforces a 21+ age requirement. Registration by minors is completely prohibited. If a person registers with a false age and this is later proven, that account will be permanently closed. We are committed to providing a safe gaming environment.

Yes, all responsible gaming tools at 23bd9 — deposit limits, time-out, self-exclusion, and gaming history review — are completely free. There is no additional charge for using these tools. Your wellbeing is what matters most to us.

Enjoy safely, play responsibly

Start gaming at 23bd9 with awareness. Enjoy all our game categories — within your limits.

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